Our Assessment and Repair Services

At Electro, we understand how important your gaming experience is, and we’re here to make sure your consoles and controllers stay in top condition. Our expert technicians provide careful assessment and accurate diagnosis to identify any issues, ensuring that your device gets the best possible solution. We pride ourselves on delivering quality service while handling every console and remote with the utmost care and professionalism. Whether it’s a faulty controller, an overheating console, or software malfunctions, you can trust us to restore your device to its peak performance.

We believe in transparency and customer satisfaction, which is why we always communicate with our clients before proceeding with any repairs. You’ll always know what’s being fixed and what the cost will be—no hidden surprises. With years of experience in the gaming industry, we’re committed to getting you back to your favourite games as quickly as possible.

We cater to most gaming consoles and controllers, with only a few exceptions. In some cases, we can even diagnose issues over a video call, saving you the hassle of shipping your console unnecessarily. Before sending in your device, be sure to contact us first—we'll guide you through the best approach to get your gaming gear repaired as quickly and cost-effectively as possible.

Most repairs need to be assessed and priced individually, as the complexity and cost can vary depending on the issue. Because of this, it’s difficult to provide exact pricing upfront. However, to give you an idea of what we offer, here are some of the most common services we provide:

General Console Service

If your console is running slower, overheating, or making unusual noises, it may just need a deep cleaning and maintenance service. Over time, dust accumulates inside the system, clogging the cooling system and causing performance issues. A thorough cleaning can restore airflow and improve performance.

Laser Replacement

A common issue, especially with PS4 consoles, is a failing disc laser. If your console struggles to read discs, frequently ejects them, or gives disc errors, the laser may need to be replaced and recalibrated.

Power Supply Repair/Replacement

Power supply failures are very common, particularly in South Africa, due to load shedding and frequent power fluctuations. If your console won’t turn on, randomly shuts down, or has power issues, it may need a power supply repair or replacement.

HDMI Port Replacement

A damaged HDMI port is a frequent issue, especially on PS4 and PS5 consoles. If your console powers on but there’s no display, or if the video signal cuts out or appears distorted, the HDMI port may be faulty or physically damaged. This often happens due to wear and tear, accidental cable yanks, or improper insertion. We can professionally replace the port to ensure a clean, stable connection, so you can get back to gaming in full HD!

How It works

✅ Step 1: Contact Us & Send in Your Console

Reach out to us to discuss your console’s issue—we may even diagnose some problems over a quick video call! Once confirmed, carefully package your device and send it to us using your preferred courier. If you're unsure about how to pack it safely, we’ll guide you through the best practices to prevent damage during shipping.

🛠 Step 2: Assessment & Repair

Once we receive your console, our expert technicians will perform a thorough assessment to identify the problem. We’ll then contact you with a detailed diagnosis and a repair quote. No work is done without your approval. If you choose to proceed, we’ll complete the repairs using high-quality parts and professional techniques.

📦 Step 3: Return Shipping

After the repair is completed and fully tested, we’ll carefully pack your console and ship it back to you using your preferred courier service. You’ll receive a tracking number so you can monitor its return journey. Get ready to enjoy your games again with a fully restored and optimized device!

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